AegeanSoft Privacy Policy

Updated: August 26, 2026 Effective: August 26, 2026

This AegeanSoft Privacy Policy applies to all software products and related services provided by AegeanSoft Co., Ltd, including but not limited to NoteExpress, NoteExpress Web, OpenNE.

1. Introduction

We strictly comply with laws and regulations and adhere to the following privacy protection principles to provide you with more secure and reliable services:

1.1 Security and Reliability

We commit our utmost efforts to prevent your information from leakage, damage, or loss through reasonably effective information security technologies and management processes.

1.2 Autonomous Choice

We provide convenient information management options to help you make appropriate choices and manage your personal information.

1.3 Protection of Communication Confidentiality

We strictly follow laws and regulations to protect your communication confidentiality and provide secure communication services.

1.4 Necessity and Reasonableness

We only collect necessary information to deliver better services to you and other users.

1.5 Clarity and Transparency

We strive to explain the privacy policy in clear and understandable terms to ensure you fully comprehend our information processing practices.

1.6 Privacy by Design

We integrate privacy protection principles into product design by considering legal, product-related, and design factors at every stage of product or service development.

This Privacy Policy primarily informs you about:

• The types of information we collect
• The purposes for collecting such information
• Your rights as a user

We encourage you to carefully read this Privacy Policy (hereinafter referred to as “this Policy”) to thoroughly understand how we collect and use information. This will help you better comprehend our services and make informed decisions.

By using AegeanSoft services, you acknowledge that you have read and understood the contents described in this Policy.

Should you have any questions, please contact us.

2. Scope of This Policy

This Policy applies to all software products and related services provided by AegeanSoft. Due to different product functionalities, the specific information collected may vary among products. We will truthfully inform you of the information collection practices in the relevant software interface or feature pages.

3. Information We Collect

We collect only the information necessary to achieve our product functionalities based on the principles of lawfulness, legitimacy, and necessity.

3.1 Information You Actively Provide

Account Registration Information:
For instance: Nickname, mobile number, etc., provided during your registration of an AegeanSoft account. The account system is interoperable across AegeanSoft products, allowing you to access relevant software products with the same AegeanSoft account.

Information Uploaded While Using Services:
For instance: Profile pictures uploaded during your use.

Information Submitted via Customer Service or Activities:
For instance: Name, phone number, home address, etc., submitted in surveys during our online events.

Certain services may require specific sensitive personal information to enable particular features. If you choose not to provide such information, specific functionalities may be unavailable, but this will not affect other services. By voluntarily providing sensitive personal information, you consent to our processing of such data in accordance with this Policy.

3.2 Information Collected During Service Usage

We may automatically collect the following information when you use our services:

3.2.1 Log Information

Details generated during service usage:

Device Information: For instance: Device model, OS version, unique device identifier, Open Anonymous Identifier (OAID), ANDROID ID, etc.

Software Information: For instance: Software version. To ensure operational security or service requirements, we may collect information about the software you use.

IP Address.

Service Log Information: For instance: Operation records, service error logs, referral URLs.

Usage Log Information: For instance: Duration and frequency of service usage.

3.2.2 Location Information

AegeanSoft mainly provides academic reference management software products, which generally do not involve location-based services, and we generally do not collect your location information. If a specific software product provides location-related features, we will notify you separately and obtain your consent before you use such features.

3.2.3 Other Related Information

Data collected to enhance your experience with our products/services.

Information Contained in Third-Party User Content: For instance: Your personal information may appear in photos/videos shared by other users through our services.

3.3 Information from Business Partners

We may receive information obtained by third-party partners when you use their services integrated with our platform. For example, when you log into partner services using your AegeanSoft account, we may receive your service name and login time solely for authorization management purposes. We require third-party partners to legally obtain your information. Always review their privacy policies separately.

3.4 Processing of Information Related to Artificial Intelligence (AI) Features

Some AegeanSoft software products provide AI-related services, referring to text understanding, content generation and optimization assistance powered by artificial intelligence models (for example, text polishing, rewriting, outline generation, and other AI-related features and services in the Software). When you use such features, to fulfill the functional purpose, we will, after you actively submit a request, transmit your input content and necessary request information to third-party model service providers (including the JD Cloud platform and the model providers connected therewith, such as DeepSeek and Qwen) for processing, so as to generate output content and return it to the Software for display. The foregoing transmission is solely necessary for providing the features; we do not use your input content for model training or any purpose unrelated to providing the services. The processing of relevant data by third-party model service providers is subject to their respective privacy policies, and we recommend that you review the privacy policies of the relevant service providers before use.

4. How We Use Collected Information

We strictly comply with legal regulations and user agreements, utilizing collected information solely for the following purposes:

• To provide services to you.
• To satisfy your personalized needs: for example, language settings, personalized support.
• Product development and service optimization: for example, analyzing system failure logs to improve services.
• Security assurance: for example, identity verification, security threat prevention, anti-fraud monitoring.
• Software management: for example, software authentication, version updates.
• To invite you to participate in service surveys.
• To send you service notifications related to the Software (such as version updates, feature adjustments, service status changes).

Subject to legal compliance and your consent, we may apply information collected from one feature to enhance other features of the Software, for example, for user research, statistical analysis and personalized services. To ensure service security, we record application operation information (such as usage frequency, failure information), but we do not combine analytics data with personal identity information.

5. Our Use of Cookies and Related Technologies

We or our third-party partners may collect information through cookies and similar technologies to provide you with a personalized experience and services. We strictly require third-party partners to comply with this Policy.

You may manage cookies through your browser settings. Please note that disabling cookies may affect your service experience or cause some services to be unavailable.

5.1 Third-Party SDKs

To better provide services to you and optimize product features, we may integrate third-party SDKs. Third-party SDKs only collect and process relevant information to the extent necessary for their functions. We will conduct security assessments of integrated third-party SDKs and strictly require them to comply with this Policy and applicable laws and regulations. We will inform you of the specifics of relevant SDKs through appropriate means.

6. Information You Share

You may share relevant information through our services with friends, family members, and other users. Please note that shared content may include personal identification details and asset information; please be cautious when disclosing sensitive personal data. Please be aware that such information may be independently retained by recipients or stored by unaffiliated third parties beyond our control.

7. Managing Your Information

7.1 Basic Management Methods

You may access, modify, and delete your registration information and other personal data during service usage, or contact us as notified. The scope and procedures depend on the specific services used.

7.2 Practical Management Example: Account Information

For example, you may modify your nickname, avatar, mobile number and other account information through the “Settings” function when using the Software. The specific scope of operations depends on the functions actually provided by the relevant software.

7.3 Security & Processing Procedures

When you access, modify or delete relevant information, we may require identity verification to protect the security of your account.

7.4 Your Legal Rights

We will collect and use your information only to achieve the functionalities of our products or services as described in this Policy. You may exercise the following rights through the contact methods set out in this Policy or through the channels provided within the relevant software:

• Access and copy: Access and obtain a copy of your personal information processed by us.
• Rectification: Correct inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information in circumstances permitted by law.
• Withdrawal of consent: Withdraw your consent to the processing of your personal information, without affecting the lawfulness of processing based on consent before its withdrawal.
• Account cancellation: You may apply to cancel your account through the account cancellation function provided in the relevant software. After cancellation, we will delete or anonymize your personal information in accordance with the law, except for information required to be retained by applicable laws and regulations.
• Complaint and report: If you believe that our processing infringes your personal information rights, you may complain or report to the cyberspace administration, telecommunications, public security or other regulatory authorities.

If you discover that we have collected or used your personal information in violation of regulations, you may request deletion; if the personal information we store is inaccurate, you may request correction.

Please understand that due to technical limitations or legal or regulatory requirements, we may not be able to satisfy all your requests. We will respond to your request within 15 business days after verifying your identity.

8. Information We Share

We strictly limit information sharing in compliance with legal regulations.

8.1 Sharing Scenarios

• With your prior consent, we may share your personal information with third parties.
• To achieve external processing purposes, we may share information with third-party partners (including service providers), requiring them to process information in accordance with our instructions and confidentiality measures, for:
  • Providing services to you.
  • Achieving the purposes set out in Section 4 of this Policy.
  • Fulfilling our obligations and exercising our rights under this Policy.
  • Understanding, maintaining and improving our services.
• To provide AI features, we need to transmit your input content to third-party model service providers (including the JD Cloud platform and the model providers connected therewith) for processing, as detailed in Section 3.4 of this Policy. Except for the foregoing transfer necessary for providing the services, we will not share your input content with any third party.

We use encryption, anonymization and other means to protect your information security. In the event of mergers, acquisitions or asset transfers involving information sharing, we will notify you through announcements and continue to protect your personal information in accordance with laws and regulations.

8.2 Big Data Analytics

We use collected information for big data analytics:

• For example, producing statistical reports that do not contain personal information.
• Sharing statistically processed, de-identified information to help the public understand service usage trends.

8.3 Disclosure Purposes

We may disclose personal information for the following purposes:

• To comply with applicable laws and regulations.
• To comply with court judgments and other legal proceedings.
• To comply with government authority requirements.
• To enforce service agreements or this Policy, or to safeguard public interests.

9. Information We May Send You

9.1 Information Push

When you use our services, we may send emails, SMS, notifications or push messages. You may unsubscribe as prompted on your device.

9.2 Service Announcements

When necessary (such as service suspension for system maintenance), we may send service-related announcements. These non-advertising announcements cannot be opted out.

10. Information Storage Location and Retention Period

10.1 Storage Location

We comply with laws and regulations by storing domestically collected personal information within China’s territory.

10.2 Retention Period

We retain your personal information only for the minimum period necessary to fulfill the purposes. However, the storage period may be extended in accordance with the law under the following circumstances:

• To comply with applicable laws and regulations.
• To comply with court judgments and other legal proceedings.
• To comply with government authority requirements.
• To safeguard public interests.

When our products or services cease operation, we will notify you through announcements and delete or anonymize your personal information within a reasonable period.

11. Information Security

We take security measures to prevent information loss, misuse or unauthorized access:

• Strictly protect users’ communication confidentiality in accordance with laws and regulations.
• Use encryption technologies (such as TLS/SSL), anonymization and other means.
• Establish management systems to strictly restrict information access and implement confidentiality review.

In the event of an information breach, we will activate emergency response plans and notify you through announcements.

12. Service Notifications and Commercial Information

We may send service notifications related to the Software (such as version updates, feature adjustments, and service status changes) and necessary commercial information to you through your reserved contact methods. We respect your right to choose: you may opt out of receiving commercial information as prompted; we will not deliver personalized advertisements to you without your consent.

13. Minor Protection

We attach great importance to the protection of minors’ personal information. The AegeanSoft software products are mainly provided to adults:

• If you are under 18 years old, you should carefully read and agree to this Policy under the supervision, guidance, and consent of your guardian before using the relevant services.
• In particular, if you are under 14 years old, you may only use the relevant services after your guardian confirms consent to this Policy.
• If you are the guardian of a minor, please pay attention to whether the minor under your guardianship uses the relevant services with your authorization and consent. For any questions or requests regarding the personal information protection of the minor under your guardianship, please contact us. We will process and respond within a reasonable timeframe.

14. Scope of Application

• This Policy applies to all software products and related services provided by AegeanSoft.
• Certain services have specific privacy guidelines/statements detailing information handling practices. In case of conflict, the specific privacy guidelines/statements shall prevail.
• This Policy does not apply to services provided by other companies or individuals (such as logging into third-party services with an AegeanSoft account); such services are governed by their own privacy policies.

15. Contact Us

For inquiries regarding this Policy, please send your questions to: privacy@inoteexpress.com.
We will respond within 15 business days after verifying your identity.

16. Policy Amendments

We may periodically revise this Policy:

• If amendments substantially reduce your rights, we will notify you through prominent page alerts or emails before the changes take effect.
• If you continue to use our services, you will be deemed to accept the revised Policy.